Senior Implementation Engineer

Senior Implementation Engineer at Interswitch Group

Interswitch is an Africa-focused digital payments and commerce company dedicated to facilitating the seamless circulation of money and value exchange across the continent. Founded in 2002, we have grown to become a leader in payment services and infrastructure management across Africa, delivering innovative solutions in a dynamic and collaborative work environment.

Job Purpose:

The Senior Implementation Engineer will lead the delivery and support of complex solutions, manage technical support for value-added services (VAS), and mentor junior engineers. This role requires expertise in SMS Messaging, USSD, and Mobile/Digital Financial Services, ensuring alignment with customer needs and company objectives.

Responsibilities:

Technical Implementation and Delivery:

• Lead the design, installation, and delivery of systems for messaging, USSD, mobile, and digital infrastructure.
• Oversee SMS and USSD gateway implementations, Mobile Banking Proxies, and 2FA systems.
• Develop detailed documentation on configuration, change impacts, and rollback procedures.
• Drive scalable engineering solutions, coordinating network configurations with infrastructure teams.

Technical Support and Escalation Management:

• Serve as the main technical contact for customer inquiries and manage support tickets.
• Provide third-level support for SMS Messaging, USSD, and internet banking issues.
• Engage with MNOs for sender ID registrations and onboard SMS customers effectively.
• Analyze support data trends and implement improvements to enhance service quality.

Technology Infrastructure and Service Management:

• Monitor and optimize technical infrastructure performance using tools like AppDynamics, Nagios, Prometheus, Grafana, Dynatrace, and DataDog.
• Ensure compliance with internal and regulatory technology standards.
• Liaise with shared technology teams to communicate service downtimes and incident reports to customers.

System Maintenance and Optimization:

• Conduct routine health checks and maintenance for digital messaging and mobile banking systems.
• Oversee database management, including backups and space reclamation.
• Recommend and implement improvements to enhance system efficiency and performance.

Collaboration and Communication:

• Collaborate with Project Managers, Product Owners, and QA Engineers to meet business objectives.
• Communicate complex technical information clearly to both technical and non-technical stakeholders.

Continuous Improvement:

• Lead initiatives for continuous improvement and advocate for continuous delivery practices.
• Mentor junior engineers and lead training sessions to foster knowledge sharing.

Leadership and Mentorship:

• Guide and mentor junior engineers, facilitating professional growth and aligning practices with industry standards.
• Provide strategic input for technical roadmaps and align projects with organizational goals.

Requirements:

Education:

• Bachelor’s or Master’s Degree in Information Technology, Computer Science, Electrical & Electronics Engineering, or a related field.
• Relevant certifications such as ITIL, Microsoft Azure Fundamentals, CompTIA Security+, Network+, and Cisco Certified Network Associate are preferred.

Experience:

• Minimum of 5-7 years in Enterprise Engineering or Technical Support, ideally within Financial Services, FinTech, Telecommunications, or Service Provider industries.

Technical Skills:

• Advanced knowledge of Microsoft SQL, MySQL, and Oracle Database administration.
• Proficiency in Java, Python, and .NET fundamentals.
• Experience with cloud infrastructure (AWS, Microsoft Azure).
• Knowledge of message queuing systems (Redis, Kafka, RabbitMQ).
• Familiarity with DevOps methodologies and tools (Git, GitLab, Jenkins, Docker, Kubernetes).
• System monitoring experience with tools like AppDynamics, Grafana, and Kibana.

Behavioral Competencies:

• Strong technical and analytical skills.
• Excellent time management, organizational, and customer service skills.
• Effective communication and collaboration abilities.

Application Closing Date:

Not Specified

See Also: Senior Backend Engineer at Interswitch Group