E-Commerce Coordinator

Job Description

E-Commerce Coordinator at Hec Recruit

Hec Recruit seeks a dedicated E-Commerce Coordinator to support and manage the daily operations of our e-commerce platform, ensuring an exceptional online shopping experience for customers.

Key Responsibilities

Product Management:

• Manage product listings and catalogs.
• Write and optimize product descriptions.
• Optimize product images.
• Oversee product pricing and inventory.

Order Management:

• Process and fulfill online orders.
• Update and communicate order statuses.
• Coordinate with logistics and shipping teams.
• Resolve order-related issues.

Content Management:

• Create and update e-commerce content, including product descriptions and blog posts.
• Organize and optimize product categories and tags.
• Maintain consistent content across all online channels.

Customer Service:

• Respond to customer inquiries via phone, email, or chat.
• Address and resolve customer complaints and issues.
• Provide product information and recommendations.

Analytics and Reporting:

• Track and analyze e-commerce metrics such as sales, traffic, and conversions.
• Assess sales trends and customer behaviors.
• Provide actionable insights and recommendations for improvement.

Technical Tasks:

• Maintain and update the e-commerce platform.
• Troubleshoot technical issues.
• Integrate third-party services like payment gateways and shipping providers.

Collaboration:

• Work with the marketing team to develop promotional campaigns.
• Coordinate with inventory management to ensure accurate stock levels.
• Collaborate with customer service teams to resolve issues effectively.

Skills and Qualifications

• Bachelor’s Degree in Business, Marketing, or a related field.
• 1–3 years of experience in e-commerce.
• Excellent communication and organizational skills.
• Proficiency in e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
• Knowledge of HTML, CSS, and JavaScript is a plus.
• Strong analytical and problem-solving skills.
• Ability to thrive in a fast-paced environment.

Certifications

• Google Analytics certification.
• E-commerce certification (e.g., Shopify, Magento).
• Digital marketing certification (e.g., HubSpot, Facebook).

Salary

Attractive and negotiable.

Application Closing Date

2nd December, 2024.

See Also: Sales Executive at Kloverharris Limited