Customer Service Representative

Job Description

Customer Service Representative at GUO Transport Company Limited

GUO Transport Company Limited is a division of G. U. Okeke & Sons Ltd, a household name in the transportation industry and one of the largest providers of intercity and interstate transportation. Serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet, GUO Transport has become an icon, delivering safe, enjoyable, and affordable travel to millions of passengers annually. The company also offers value-priced same-day and early-next-day haulage and package delivery services to numerous destinations in Nigeria.

Key Responsibilities

• Resolve customer inquiries or escalate to the appropriate department for resolution.
• Troubleshoot and resolve minor technical issues and concerns.
• Manage, record, and track customer issues, ensuring follow-up with relevant parties for reconciliation.
• Provide personalized support to enterprise/high-value customers, ensuring high levels of customer satisfaction.
• Manage inbound communication channels, including emails, live chat, WhatsApp chat, and calls, while tracking interactions on the company’s ERP system.
• Document and update customer records in the CRM database and/or manifest.
• Communicate with internal departments to ensure an efficient workflow for resolving customer-related issues.
• Act as a customer advocate by identifying trends in customer issues and proposing solutions.
• Adopt a proactive approach to managing the customer experience.

Requirements

• Education: OND / HND / Bachelor’s Degree.
• Experience: 2 – 4 years in customer service or related roles.

Salary

₦100,000 – ₦150,000 Monthly

Application Closing Date

Not Specified

See Also: Customer Service Officer at Cobbler Care