IT Support Analyst

IT Support Analyst at Fincra

Fincra is a payment infrastructure designed for fintechs, platforms, and global businesses. We provide payment solutions that enable businesses to securely accept payments, make global payouts, and scale operations across borders.

Role Overview

We are seeking a detail-oriented and proactive IT Support Analyst to join our team. In this role, you will be responsible for providing technical support to employees, maintaining IT systems, and ensuring the smooth operation of technology within the organization. The ideal candidate will have excellent problem-solving skills, strong technical expertise, and the ability to deliver exceptional customer service.

Responsibilities

• Technical Support: Provide first-line support to end-users, resolving hardware, software, and network-related issues efficiently.
• Incident Management: Log, prioritize, and resolve IT support tickets, ensuring timely updates to users and proper escalation when necessary.
• System Maintenance: Assist in the maintenance, monitoring, and troubleshooting of IT systems, including servers, networks, and applications.
• Software Deployment: Install, configure, and update software applications and operating systems on user devices.
• User Training: Assist in training employees on the use of IT systems and best practices for cybersecurity.
• Documentation: Maintain accurate records of IT issues, resolutions, and system configurations.
• Collaboration: Work closely with other IT team members to implement technology solutions and ensure seamless system integration.
• Compliance: Ensure adherence to IT policies and procedures, including data protection and security standards.

Minimum Requirements

• Minimum of 3 years of experience in an IT support or helpdesk role.
• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical abilities.
• Ability to work independently and prioritize tasks effectively.

Perks

• A chance to be an early member of a high-growth startup.
• Competitive pay within the Nigerian market for matched experience and role.
• Amazing work culture in a company that values creating the best and most fun place to work.
• Health insurance, including dental, optical, and coverage for major surgeries.
• Interest-free staff loans upon confirmation.
• Annual training budget.

Application Closing Date

Not Specified

See Also: IT Support Specialist at Alpha Global