Customer Support Officer at Fila Yoruba
Job Overview
-
Date PostedMay 14, 2025
-
Location
-
Work ModeOn-site
-
Offered Salary₦70000 - ₦100000 / month
-
Expiration dateJuly 13, 2025
-
Experience1 year
-
GenderBoth
-
Career LevelEntry-Level
Job Description
Company Overview
Fila Yoruba is a proudly indigenous brand that celebrates the heritage and elegance of the Yorùbá man. We craft premium caps for discerning gentlemen using authentic vintage materials and refined craftsmanship. Each piece is a timeless blend of tradition, cultural pride, and elegance—designed to make a bold and dignified statement.
Job Title: Customer Support Officer
Location: Gwarimpa, Abuja (FCT)
Employment Type: Full-time
Responsibilities
- Provide warm, respectful, and timely support to customers across phone, WhatsApp, and social media platforms
- Communicate fluently in spoken and written Yorùbá to assist customers who prefer native language service
- Answer inquiries about product availability, sizing, custom orders, and delivery timelines
- Guide customers through the ordering process and resolve issues related to payments, deliveries, or exchanges
- Translate product descriptions, FAQs, and messages from English to Yorùbá to improve accessibility
- Maintain accurate records of customer interactions and ensure follow-ups are completed as needed
- Offer culturally respectful and engaging communication that reflects the brand’s heritage and values
- Gather and report customer feedback to help improve product offerings and service quality
- Work closely with production and dispatch teams to ensure smooth fulfillment and excellent customer experience
Requirements
- Candidates should possess relevant qualifications
- 1–2 years of customer support experience
- Fluency in both English and Yorùbá (spoken and written) is essential
- Strong interpersonal and communication skills
- Organized, empathetic, and proactive in resolving customer issues
Salary
₦70,000 – ₦100,000 monthly