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Customer Relations Officer

Customer Service
Abuja (FCT)
September 6, 2025
Full Time
On-site
Application deadline closed.

Job Overview

  • Date Posted
    September 6, 2025
  • Location
    Abuja (FCT)
  • Work Mode
    On-site
  • Expiration date
    June 2, 2028

Job Description

Company Overview:

LYNN Wholefoods Limited is Nigeria’s leading Nutrition & Lifestyle brand dedicated to promoting healthy living. The company’s mission is to make nutritious meals more accessible while raising awareness on healthy habits that reduce chronic diseases such as obesity, stroke, and heart disease across Africa.

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Job Title

Customer Relations Officer

Location

Wuse 2, Abuja (FCT)

Employment Type

Full-time

Job Summary

We are seeking a customer-focused professional to act as the first point of contact for customers by promoting products, handling inquiries, resolving complaints, and ensuring satisfaction. The role also involves identifying upselling opportunities and supporting overall sales efforts.

Key Responsibilities

  • Serve as the first point of contact through phone, email, chat, or in-person interactions.

  • Respond to customer inquiries regarding products, orders, and complaints.

  • Identify sales opportunities including upselling and cross-selling during customer interactions.

  • Accurately document customer interactions in CRM or tracking systems.

  • Collaborate with sales and logistics teams to resolve complex issues.

  • Deliver product information, troubleshoot concerns, and escalate issues when required.

  • Provide feedback on customer trends to support process improvement.

  • Maintain adherence to brand communication guidelines and food safety standards.

  • Ensure store cleanliness and use POS systems efficiently.

Requirements

  • Higher Education Diploma or equivalent (further education is an advantage).

  • Strong multitasking, adaptability, and organizational skills.

  • Excellent communication with empathy, active listening, and conflict resolution abilities.

  • Proficient in customer service, scheduling, and use of technological tools.

  • Interest in health, fitness, and nutrition.

  • Flexible to work days, evenings, and weekends.

  • Experience in food service, retail, or sales is an asset.

  • Professional, dependable, and customer-oriented demeanor.

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