Customer Service Officer

Job Description

Company Overview:

Sidmach Technologies Nigeria Limited, founded in 1993 and headquartered in Ikeja, Lagos, is a leading technology company with over 30 years of experience delivering innovative, custom-built digital solutions across Africa. Sidmach develops scalable, secure, and user-friendly technologies that empower businesses, enhance productivity, and improve lives.

Job Title

Customer Service Officer

Location

Lagos

Employment Type

Full-time

Key Responsibilities

• Handle customer requests professionally and ensure issues are resolved promptly and thoroughly.

• Gather and document customer information, fulfil needs, and educate customers to reduce repeat contacts.

• Contact customers to confirm satisfaction with provided solutions/services.

• Maintain detailed customer records (existing and prospects) and manage customer accounts.

• Provide support to customers during project implementations.

• Answer product and service questions while promoting Sidmach’s offerings.

• Update customer records and recommend potential products/services.

• Prepare product/service reports by collecting and analysing customer data.

• Organize workflow to meet customer timeframes.

• Direct unresolved issues to appropriate teams and follow up.

• Maintain records of inquiries, complaints, comments, and resolutions.

• Resolve customer complaints by identifying causes, recommending solutions, and ensuring resolution.

• Balance company policies with customer benefits to maintain satisfaction.

• Use automated systems to assess and analyse customer needs.

Requirements

• Customer-centric mindset.

• Knowledge of the company’s core products/services.

• Familiarity with customer service/management practices.

• Proficiency in Microsoft Office applications.

• Strong market knowledge.

Salary

₦250,000 – ₦300,000 monthly