Customer Service Representative

Job Description

Company Overview:

Speedaf was established in 2019 as a joint-venture invested in by leading Chinese express enterprises. Since inception, Speedaf has expanded its global network, optimized logistics solutions, and integrated advanced IT technologies to automate operations. With a growing local and cross-border service network spanning air, sea, and road transportation, Speedaf aims to become the leading integrated logistics solution provider between China and emerging markets, while reducing logistics costs and improving customer satisfaction.

Job Title

Customer Service Representative (CSR)

Location

Berger, Lagos

Employment Type

Full-time

Job Summary

The Customer Service Representative will handle customer inquiries, complaints, and requests to ensure overall satisfaction. This role requires strong communication skills, problem-solving abilities, and a customer-first attitude.

Key Responsibilities

• Handle customer complaints and inquiries professionally to ensure satisfaction.

• Follow up with clients via phone calls or emails to confirm issues are resolved.

• Provide accurate and efficient responses to customer questions.

• Escalate complex queries to the appropriate departments when necessary.

• Manage large volumes of incoming phone calls.

• Offer solutions and alternatives within set timelines.

• Maintain accurate documentation of all customer interactions.

• Build trust and long-term relationships with customers through effective communication.

Requirements

• Bachelor’s Degree in Mass Communication, Public Relations, or related field.

• Strong interpersonal and communication skills.

• Proficiency in CRM software and customer service tools.

• Ability to multitask, prioritize, and manage time effectively.

• Excellent listening skills and adaptability to diverse customer needs.

• Customer-focused with strong problem-solving abilities.

Salary

₦80,000 – ₦100,000 Monthly