Customer Care Representative

Job Description

Customer Care Representative at KM Consulting

Key Responsibilities

• Professionally answer phone calls and address customer inquiries.
• Process client orders promptly and accurately.
• Respond to client emails and messages, ensuring timely resolutions to issues.
• Follow up with clients to confirm satisfaction with orders and delivery.
• Maintain accurate records of customer interactions, orders, and feedback.
• Provide updates to customers regarding delivery timelines and product availability.
• Collaborate with the warehouse and logistics team to ensure smooth order fulfillment.
• Assist with promoting new products and gathering customer feedback.

Requirements

• National Diploma in Customer Service, Business Administration, or a related field.
• Familiarity with order management and CRM tools is an advantage.
• Previous experience in a customer service role is preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Proficiency in using office software such as Microsoft Office Suite.
• Ability to manage multiple tasks effectively in a fast-paced environment.

Salary

₦50,000

How to Apply

Send your CV

See Also: Customer Care Agent at Swift Networkd Limited