Customer, Commercial & Community Officer (LWC02)

Customer, Commercial & Community Officer at Lagos Water Corporation

The Lagos Water Corporation (LWC) is the primary provider of potable and safe water to over 18 million residents of Lagos State, Nigeria. Established in 1910 with the construction of the Iju Waterworks, the Corporation has expanded its operations to meet the increasing demand for clean water. Currently, LWC’s total installed water production capacity stands at 210 million gallons per day (MGD), which is below the required demand. In response, LWC has developed the Lagos Water Supply Master Plan, targeting an increase in production capacity to 745 MGD.

As part of its efforts to strengthen operations and enhance service delivery, LWC is seeking dynamic, highly skilled, and results-driven professionals to fill key positions across multiple departments. If you are passionate about public service, innovation, and making a difference in the water sector, we invite you to apply for the following position.

Job Title: Customer, Commercial & Community Officer

Location: Lagos Water Corporation, Lagos, Nigeria

Employment Type: Full-Time

Grade Level: 08/01 – 08/02

Reports To: Head of Community Engagement

Job Summary

Lagos Water Corporation is seeking a dynamic and proactive Commercial/Community Officer to actively contribute to the Corporation’s commercial activities, community engagement initiatives, and media relations. This role is critical in promoting the Corporation’s services, fostering positive relationships with stakeholders, and ensuring effective communication with the public. The ideal candidate will have a strong background in marketing, public relations, and community development.

Key Responsibilities

• Commercial Activities: Support revenue generation initiatives, customer acquisition strategies, and tariff implementation. Monitor customer feedback and market trends to improve service delivery.
• Community Engagement: Develop and implement outreach programs to educate communities on water conservation, billing processes, and service improvements. Build trust and engagement with local communities.
• Public Relations and Communication: Manage media relations, draft press releases, and oversee social media communication to promote LWC’s initiatives and maintain a positive public image.
• Stakeholder Collaboration: Work closely with government agencies, NGOs, and other stakeholders to improve public-private partnerships and ensure seamless service delivery.
• Reporting and Evaluation: Prepare reports on community engagement efforts, customer satisfaction levels, and commercial performance metrics to support decision-making.

Qualifications and Requirements

• HND / B.Sc. in Marketing, Public Relations, Communications, Business Administration, or a related field.
• Minimum of 3 years of experience in marketing, community engagement, or media relations, preferably in the public sector or utility industry.
• Strong understanding of commercial principles and customer relationship management.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency in using social media platforms, content management systems, and digital marketing tools.
• Ability to build and maintain relationships with diverse stakeholders.
• Strong organizational and project management skills.
• Knowledge of water sector dynamics and challenges is an added advantage.

Key Competencies

• Strategic thinking and planning.
• Creativity and innovation in communication and engagement strategies.
• Strong leadership and team collaboration skills.
• Ability to work under pressure and meet tight deadlines.
• Commitment to public service and community development.

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