Customer Service and Marketing Officer at Smash Technology Limited

Job Description

Company Overview:

Smash Technology is a tech group of companies focused on employing technology to service its clients locally and globally. Initially centered on transport investment, the brand has since expanded into e-hailing, e-commerce, food delivery, booking platforms, virtual office platforms, travel services, real estate, social networking, and more. Smash Technology represents nearly a decade of visionary leadership, hard work, and dedication from experienced professionals aligned with the brand’s core purpose and goals.

Job Title

Customer Service and Marketing Officer

Location

Surulere, Lagos

Job Summary

The Customer Service and Marketing Officer will serve as the primary point of contact for customers, beneficiaries, and stakeholders, ensuring a positive experience. This role also supports marketing and outreach efforts to promote Smash Technology’s services, programs, and events. A strong communicator with both customer-service empathy and marketing creativity will excel in this position.

Key Responsibilities

Customer Service & Support

• Serve as the first point of contact via phone, email, live chat, and in-person visits
• Respond accurately to inquiries about the organization’s services, programs, events, and policies
• Resolve customer concerns efficiently, maintaining professionalism and positivity
• Escalate unresolved or complex issues to appropriate departments and follow up to ensure resolution
• Maintain documentation of all customer interactions using internal systems or CRM tools
• Monitor customer feedback and trends to support continuous service improvements
• Follow up with clients or beneficiaries to ensure satisfaction and provide additional assistance when necessary

Marketing & Outreach

• Support development and execution of marketing campaigns and outreach strategies to promote programs and events
• Create and publish engaging content for social media, newsletters, emails, and other promotional channels
• Assist in coordinating outreach efforts such as community drives, fundraising campaigns, and webinars
• Promote the organization’s services to new and existing audiences across digital and offline platforms
• Ensure brand consistency and accuracy in all external communications
• Support event planning and post-event follow-up activities with stakeholders and participants
• Gather and analyze feedback from beneficiaries and stakeholders to inform communication strategies

Collaboration & Administrative Duties

• Work closely with communications, programs, and administrative teams to ensure consistent messaging and coordinated service delivery
• Participate in staff meetings, trainings, and project briefings to remain aligned with organizational goals
• Maintain organized records of support activities, marketing initiatives, and campaign performance
• Assist in updating FAQs, training manuals, help guides, and other customer-facing materials
• Ensure compliance with internal procedures and represent the organization professionally in all engagements

Skills and Qualifications

• Minimum of a High School Diploma; Bachelor’s degree in Communications, Marketing, Public Relations, or a related field preferred
• 2–5 years of experience in customer service and/or marketing, preferably in the NGO or nonprofit sector
• Strong verbal and written communication skills with an empathetic, customer-focused approach
• Proficiency with CRM tools (e.g., Zendesk, Salesforce), social media platforms, and Microsoft Office Suite
• Ability to contribute innovative ideas for marketing and customer engagement
• Skilled at handling challenges and turning negative situations into positive outcomes
• Collaborative spirit with the ability to work across departments and adapt in a fast-paced environment
• Strong time management, multitasking, and administrative skills
• Attention to detail and accuracy when managing communications and maintaining records

Working Conditions

• Full-time position (may include evening or weekend shifts based on business needs)
• Office-based or remote options available per company policy
• May require occasional overtime during peak periods (e.g., holidays, product launches)

Salary

₦150,000 – ₦180,000 monthly

Application Closing Date

13th June, 2025