Customer Service Intern

Majeurs Holdings Limited

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Job Description

Customer Service Intern at Majeurs Holdings Limited

Majeurs Holdings Limited, established in June 2011, is a leading creative and luxury furniture manufacturing company with its headquarters in the United Kingdom and a production factory in Lagos State, Nigeria. As the premier manufacturer of luxury furniture in West Africa, the company encompasses Majeurs Furniture, Majeurs Academy, and Mande.

Job Description:

Majeurs Holdings is seeking a Customer Service Intern with excellent communication skills and a strong work ethic. The intern will manage customer requests and complaints, ensuring they receive stress-free services and support, with all their needs met in a timely manner. Success in this role requires being customer-focused, detail-oriented, efficient, polite, reliable, knowledgeable, and adaptable.

Key Responsibilities:
  • Handle customer complaints and provide appropriate solutions and alternatives within time limits, ensuring resolution.
  • Keep detailed records of customer interactions, follow up on customer orders, and generate reports.
  • Follow established communication procedures, guidelines, and policies.
  • Engage customers proactively, providing accurate, valid, and complete information using the right tools.
  • Update the customer database and provide timely reports.
  • Collaborate with the sales team by following up on appointments with customers.
  • Update customers’ records and reach out to them through calls and messages.
  • Escalate customer complaints to the appropriate team and fulfill tasks set out by supervisors.
Requirements:
  • Candidates should be NCE or OND holders. SIWES students with backgrounds in Business Administration, English Language, or Mass Communication are also encouraged to apply.
  • 1-2 years of experience is preferred.
  • Proximity to Surulere is an added advantage.
  • Knowledge of sewing, furniture, or interior decoration is an added advantage.
To Apply:

Interested and qualified candidates should send their CV/Resume to: [email protected] using the job title “Customer Service Intern” as the subject of the mail.

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Application ends: August 31, 2024

Job Overview

Calendar

Date Posted

August 18, 2024

Location

,

Salary Type

Monthly

Salary Range

₦50,000 - ₦60,000

Experience

1 - 2 Years

Gender

Both

School

Qualification

NCE or OND holder

Ribbon

Career Level

***

Job Skills

Customer Service Intern at Majeurs Holdings Limited

Majeurs Holdings Limited

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