Customer Service Intern

Job Description

Customer Service Intern at Quickmove Logistics Limited

Quickmove Logistics Limited, recognized as Nigeria’s top home and office moving and storage company, is currently seeking a Customer Service Intern.

Job Summary:

We are looking for a motivated Customer Service Intern with strong communication and interpersonal skills to join our team.

Responsibilities:

• Maintain a positive, empathetic, and professional demeanor while interacting with customers.
• Respond promptly to customer inquiries through various communication channels.
• Resolve customer complaints and ensure satisfaction.
• Gain in-depth knowledge of the company’s products and services to answer customer questions effectively.
• Process orders, forms, invoices, and other customer-related requests.
• Keep accurate records of customer interactions, complaints, and transactions.
• Work collaboratively with colleagues to deliver excellent customer service.
• Provide feedback to improve the customer service process.
• Ensure a high standard of customer support and satisfaction.
• Occasionally work nights, weekends, or holidays as required.

Job Requirements:

• Strong phone communication skills and active listening.
• Familiarity with customer service practices and CRM systems.
• Ability to manage social media platforms, including responding to customer inquiries.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient in using computers and IT packages.
• Stay calm under pressure when dealing with stressed or upset customers.
• Knowledge of the company’s products and services.

Qualifications:

• Minimum educational qualification: SSCE.
• Prior experience in logistics, warehousing, retail, administration, or related fields is an advantage.
• Computer literacy and proficiency in social media use.

Salary:

₦50,000 – ₦80,000 per month.

How to Apply:

Interested and qualified candidates should send their CV to [email protected] using the Job Title as the subject line.

Note:

• Applicants must be Lagos-based and live near Gbagada.
• Candidates should be prepared for both online assessments and physical interviews.
• The internship may lead to a permanent role based on performance and availability.