Customer Service Officer

Regain Hope Properties Limited

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Job Description

Customer Service Officer at Regain Hope Properties Limited

Regain Hope Properties Limited, a trailblazing real estate firm established this year, is dedicated to setting new standards of excellence in the industry. We are committed to transforming the real estate landscape with a focus on customer satisfaction and industry-leading service. We are currently seeking qualified candidates for the position of a Customer Service Officer.

Job Summary:

The Customer Service Officer will play a key role in building and maintaining positive relationships with clients, contributing to the success of the company by ensuring excellent customer experiences.

Job Responsibilities:

Client Communication:

  • Respond promptly to client inquiries via phone, email, and in-person meetings.
  • Provide detailed information about available properties, pricing, and other inquiries.
  • Address client concerns and resolve issues efficiently.

Property Tours and Showings:

  • Coordinate property tours and showings for prospective buyers or tenants.
  • Offer clients accurate and detailed information about properties.

Documentation and Record Keeping:

  • Assist clients with completing paperwork and documentation.
  • Maintain organized and accurate records of client interactions and transactions.

Follow-up:

  • Conduct follow-up communications for feedback after property showings.
  • Keep clients informed on transaction progress and address concerns.

Customer Education:

  • Educate clients about real estate processes, market trends, and relevant regulations.
  • Offer guidance on financing options and connect clients with mortgage brokers.

Conflict Resolution:

  • Professionally handle customer complaints and work towards satisfactory resolutions.
  • Collaborate with other departments to resolve issues that arise during transactions.

Market Research:

  • Stay up-to-date on local property values, market trends, and competitor activities.
  • Provide relevant market information to assist clients in decision-making.

Administrative Support:

  • Assist with scheduling, document preparation, and office organization.

Feedback Collection:

  • Gather and analyze customer feedback to identify areas for improvement.

Collaboration with Sales and Marketing:

  • Work closely with sales and marketing teams to ensure consistent messaging.
  • Provide customer insights to contribute to marketing strategies.

Continuous Learning:

  • Stay informed about industry regulations, trends, and best practices.
Salary:

₦50,000 – ₦100,000 monthly

To Apply:

Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email.

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Application ends: September 13, 2024

Job Overview

Calendar

Date Posted

September 10, 2024

Location

,

Salary Type

Monthly

Salary Range

₦50,000 - ₦100,000

Experience

***

Gender

Both

School

Qualification

***

Ribbon

Career Level

***

Job Skills

Customer Service Officer at Regain Hope Properties Limited

Regain Hope Properties Limited

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