Customer Service Officer
Regain Hope Properties Limited
- Customer Service
- Imo, Owerri
- ₦50,000 - ₦100,000
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Job Description
Customer Service Officer at Regain Hope Properties Limited
Regain Hope Properties Limited, a trailblazing real estate firm established this year, is dedicated to setting new standards of excellence in the industry. We are committed to transforming the real estate landscape with a focus on customer satisfaction and industry-leading service. We are currently seeking qualified candidates for the position of a Customer Service Officer.
Job Summary:
The Customer Service Officer will play a key role in building and maintaining positive relationships with clients, contributing to the success of the company by ensuring excellent customer experiences.
Job Responsibilities:
Client Communication:
- Respond promptly to client inquiries via phone, email, and in-person meetings.
- Provide detailed information about available properties, pricing, and other inquiries.
- Address client concerns and resolve issues efficiently.
Property Tours and Showings:
- Coordinate property tours and showings for prospective buyers or tenants.
- Offer clients accurate and detailed information about properties.
Documentation and Record Keeping:
- Assist clients with completing paperwork and documentation.
- Maintain organized and accurate records of client interactions and transactions.
Follow-up:
- Conduct follow-up communications for feedback after property showings.
- Keep clients informed on transaction progress and address concerns.
Customer Education:
- Educate clients about real estate processes, market trends, and relevant regulations.
- Offer guidance on financing options and connect clients with mortgage brokers.
Conflict Resolution:
- Professionally handle customer complaints and work towards satisfactory resolutions.
- Collaborate with other departments to resolve issues that arise during transactions.
Market Research:
- Stay up-to-date on local property values, market trends, and competitor activities.
- Provide relevant market information to assist clients in decision-making.
Administrative Support:
- Assist with scheduling, document preparation, and office organization.
Feedback Collection:
- Gather and analyze customer feedback to identify areas for improvement.
Collaboration with Sales and Marketing:
- Work closely with sales and marketing teams to ensure consistent messaging.
- Provide customer insights to contribute to marketing strategies.
Continuous Learning:
- Stay informed about industry regulations, trends, and best practices.
Salary:
₦50,000 – ₦100,000 monthly
To Apply:
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email.
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