Customer Service Officer

Job Description

Customer Service Officer at Regain Hope Properties Limited

Regain Hope Properties Limited, a trailblazing real estate firm established this year, is dedicated to setting new standards of excellence in the industry. We are committed to transforming the real estate landscape with a focus on customer satisfaction and industry-leading service. We are currently seeking qualified candidates for the position of a Customer Service Officer.

Job Summary:

The Customer Service Officer will play a key role in building and maintaining positive relationships with clients, contributing to the success of the company by ensuring excellent customer experiences.

Job Responsibilities:

Client Communication:

• Respond promptly to client inquiries via phone, email, and in-person meetings.
• Provide detailed information about available properties, pricing, and other inquiries.
• Address client concerns and resolve issues efficiently.

Property Tours and Showings:

• Coordinate property tours and showings for prospective buyers or tenants.
• Offer clients accurate and detailed information about properties.

Documentation and Record Keeping:

• Assist clients with completing paperwork and documentation.
• Maintain organized and accurate records of client interactions and transactions.

Follow-up:

• Conduct follow-up communications for feedback after property showings.
• Keep clients informed on transaction progress and address concerns.

Customer Education:

• Educate clients about real estate processes, market trends, and relevant regulations.
• Offer guidance on financing options and connect clients with mortgage brokers.

Conflict Resolution:

• Professionally handle customer complaints and work towards satisfactory resolutions.
• Collaborate with other departments to resolve issues that arise during transactions.

Market Research:

• Stay up-to-date on local property values, market trends, and competitor activities.
• Provide relevant market information to assist clients in decision-making.

Administrative Support:

• Assist with scheduling, document preparation, and office organization.

Feedback Collection:

• Gather and analyze customer feedback to identify areas for improvement.

Collaboration with Sales and Marketing:

• Work closely with sales and marketing teams to ensure consistent messaging.
• Provide customer insights to contribute to marketing strategies.

Continuous Learning:

• Stay informed about industry regulations, trends, and best practices.

Salary:

₦50,000 – ₦100,000 monthly

To Apply:

Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email.