Customer Service Officer

Job Description

Customer Service Officer at TotalEnergies EP Nigeria CPFA Limited

TotalEnergies EP Nigeria CPFA Limited (TEPNG CPFA) is licensed by the National Pensions Commission (PenCom) as a Closed Pension Fund Administrator (CPFA) responsible for managing the Non-Contributory Defined Benefit Pension Scheme for the qualified employees of TotalEnergies Nigeria Limited.

As part of ongoing initiatives to strengthen its operations and enhance its capacity to achieve its goals, TEPNG CPFA seeks to recruit dynamic, exceptional, and results-oriented professionals to fill the position below:

Job Title: Customer Service Officer
Job ID: ES00404
Location: Lagos

Job Description:

Reporting to the Chief People Officer, the successful candidate will be the primary contact with clients, responsible for addressing inquiries, resolving issues, and providing guidance. Additionally, the candidate will manage general administrative tasks for TEPNG CPFA, including organizing company events and coordinating travel and other logistics arrangements.

Qualifications, Experience, and Attributes:

• Education: A Bachelor’s Degree.
• Experience: A minimum of two (2) years’ experience in customer service, preferably within the Financial Services industry or Pension Administration sector.
• Skills: Strong people skills, with the ability to build rapport, foster trust, and maintain positive relationships with clients and colleagues.

Note: All applications and information provided will be held in strict confidence. Only shortlisted candidates will be contacted.