Customer Service Officer

Customer Service Officer at Vesti Technologies

Vesti empowers individuals to relocate to over 100 countries, pioneering the future of legal immigration and global migration. Leveraging advanced technologies such as AI and Blockchain, Vesti facilitates thousands of immigrants in finding new homes.

Vesti is currently hiring for the position of Customer Service Officer, based in Lagos on a full-time basis.

Job Description:

We are in search of a highly motivated and customer-centric individual to join our team as a Customer Service Officer. The role entails handling customer inquiries, resolving issues, and delivering support to ensure our customers’ needs are promptly and effectively met.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat with professionalism and courtesy.
• Provide accurate information on products/services, pricing, and availability.
• Maintain precise records of customer interactions and transactions utilizing our CRM system.
• Identify and escalate complex issues to the appropriate department or supervisor for resolution.
• Proactively identify opportunities for enhancing the customer experience and contribute to process improvement initiatives.
• Assist customers in placing orders, processing returns, and resolving complaints efficiently.
• Collaborate with team members to ensure seamless communication and coordination in addressing customer needs.

Qualifications:

• Demonstrated experience in customer service or a related field.
• Exceptional communication skills, both verbal and written.
• Ability to multitask and effectively prioritize tasks in a fast-paced environment.
• Strong attention to detail and accuracy.
• Positive attitude and a dedication to delivering outstanding customer service.
• Strong problem-solving skills and the ability to remain composed under pressure.
• Proficiency in CRM software, particularly Zendesk, and other relevant computer applications.

Salary Range: N100,000 – N150,000 per month.

To Apply:

Interested and qualified candidates should forward their CV to join@wevesti.com, indicating the Job Title in the subject line or use the apply button below.