Customer Service Officer (Golden Fertilizer)

About Flour Mills of Nigeria Plc

Flour Mills of Nigeria Plc has been a part of the lives of Nigerians at home and abroad. Our global vision is to be a leading foods company in Africa providing high quality and affordable products in the most convenient ways to consumers through world class brands like Golden Penny Flour, Golden Penny Semovita, Goldenvita, Golden Pasta and Golden Noodles. The Company’s flagship brand, Golden Penny, remains one of the best known and the preferred brands amongst bakers, confectioneries and consumers in Nigeria.

Purpose of the Job

• Responsible for handling inquiries, addressing complaints, and ensuring customer satisfaction. Acting as the main point of contact for customers, collaborating with the sales team and internal stakeholders to meet customer needs, and maintaining precise data reporting.

The Job

• Report formatting and presenting of memoranda documentation of sales performance in the various channels as may be required periodically.
• Provide the essential EDP/IT resource link between the Head office& field sales team.
• Provide periodic sales performance summary/ report, as may be required.
•  Efficiently process customer orders, ensuring accuracy and timely fulfillment.
• Collaborate with the sales team to address any order-related inquiries or issues.
• Collate and summarize area/territory sales support reports for sales management.
• Oversee the management and administration of customer complaints on quality/trade term-related matters including communication and inter-departmental interface.
• Management – collation and update – of customer database.

Qualifications

• First Degree in a relevant discipline.
• Intermediate/Advanced Excel skills will be an added advantage.

Experience:

• 2 years of cognate experience in FMCG

The Person Must:

• Have an excellent verbal and written communication skill.
• Proficiency in using Axapta, MS Dynamics 365 & CRM systems and other sales-related software.
• Analytical mindset with the ability to derive insights from data.
• Must be experienced in customer service, sales support, or operations
• Strong organizational and multitasking abilities.