Customer Service Representative

Customer Service Representative at FoliXx Hospitality

FoLIXx Hospitality is a company incorporated under the laws of the Federal Republic of Nigeria with RC Number, RC1518225 and its registered address at 142, Lekki Epe Expressway Elegushi, Ikate Lekki, Lagos State. Established in 2018, FoLiXx Hospitality provides a sophisticated and contemporary entertainment experience. From renowned themed nightlife events and live performances to exceptional restaurants and special occasions.

Job Summary

Are you an eloquent, mature, and customer-focused professional? Do you excel in building relationships and creating memorable guest experiences? We are seeking a dynamic Customer Care Representative to join our team. If you’re driven by customer satisfaction and passionate about hospitality, this role is perfect for you!

Key Responsibilities

Reservations

• Handle customer reservations efficiently and accurately, ensuring a seamless booking process.

Inquiries

• Respond promptly to customer inquiries via phone, email, and in person, providing detailed and helpful information about our services.

Upselling

• Identify opportunities to upsell services, packages, or products to enhance guest experiences and increase revenue.

Feedback Management

• Collect and document customer feedback, addressing concerns professionally and escalating issues when necessary.

Guest Relations

• Foster positive relationships with customers, creating a welcoming and memorable experience for every guest.

Customer Satisfaction

• Monitor and ensure a high level of customer satisfaction by addressing needs and resolving issues swiftly.

Coordination

• Collaborate with other departments to ensure customer needs are met and their expectations are exceeded.

Reporting

• Maintain records of reservations, inquiries, and customer feedback for reporting and improvement purposes.

Key Requirements

Experience

• Proven experience in customer care, guest relations, or a similar role, preferably in the hospitality industry.

Skills

• Strong communication skills with a clear, eloquent, and professional demeanor.
• A customer-centric mindset with a passion for delivering outstanding service.
• Mature, approachable, and confident personality to engage with diverse customers.
• Ability to upsell effectively and handle objections with professionalism.
• Excellent organizational and multitasking skills to manage reservations, inquiries, and feedback simultaneously.

Education

• Candidates should possess an HND / B.Sc Degree with 2-5 years experience.

Additional Skills

• Proficiency in using reservation and customer relationship management (CRM) systems is a plus.
• Flexibility to work shifts, including evenings, weekends, and holidays as needed.

What We Offer

• Salary: ₦150,000 – ₦200,000 monthly.
• Competitive salary and benefits package.
• A supportive and team-oriented work environment.
• Opportunities for professional growth and development.
• The chance to make a significant impact on customer experiences and satisfaction.

Application Closing Date

27th January, 2025.

How to Apply

Attach CV and a Cover Letter detailing experience and why you are the ideal candidate for this role.

See Also: Customer Care Representative at KM Consulting