Customer Service Representative
GUO Transport Company Limited
- Customer Service
- Coker, Lagos
- ₦100,000 - ₦150,000
Share this Job
Job Description
Customer Service Representative at GUO Transport Company Limited
GUO Transport Company Limited is a division of G. U. Okeke & Sons Ltd, a household name in the transportation industry and one of the largest providers of intercity and interstate transportation. Serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet, GUO Transport has become an icon, delivering safe, enjoyable, and affordable travel to millions of passengers annually. The company also offers value-priced same-day and early-next-day haulage and package delivery services to numerous destinations in Nigeria.
Key Responsibilities
- Resolve customer inquiries or escalate to the appropriate department for resolution.
- Troubleshoot and resolve minor technical issues and concerns.
- Manage, record, and track customer issues, ensuring follow-up with relevant parties for reconciliation.
- Provide personalized support to enterprise/high-value customers, ensuring high levels of customer satisfaction.
- Manage inbound communication channels, including emails, live chat, WhatsApp chat, and calls, while tracking interactions on the company’s ERP system.
- Document and update customer records in the CRM database and/or manifest.
- Communicate with internal departments to ensure an efficient workflow for resolving customer-related issues.
- Act as a customer advocate by identifying trends in customer issues and proposing solutions.
- Adopt a proactive approach to managing the customer experience.
Requirements
- Education: OND / HND / Bachelor’s Degree.
- Experience: 2 – 4 years in customer service or related roles.
Salary
₦100,000 – ₦150,000 Monthly
Application Closing Date
Not Specified
See Also: Customer Service Officer at Cobbler Care
Share this Job
Related Jobs
Job Location
Photos
Videos
Job Skills
GUO Transport Company Limited
Categories:
Phone Number:
Email:
Socials:
Follow us
Subscribe to Our Newsletter
Browse thousands of job postings from top companies in your industry and apply directly through our platform.
About
We are a platform designed to connect job seekers with employers and help students with their academic journey by providing up-to-date information.
Quick Links
- About
- Contact Us
- Blog
- FAQ
Important Links
Contact
- Lagos, Nigeria
- [email protected]
© 2023 CareerOM. All Right Reserved.