Customer Service Representative

Job Description

Customer Service Representative at Media Sales 360 Limited

Media Sales 360 Limited is renowned for its innovative advertising strategies and highly customized services. We specialize in providing personalized marketing solutions through comprehensive market research and advanced digital technology, ensuring that our clients’ advertising campaigns achieve optimal results.

Job Overview

The Customer Service Representative will communicate with customers via phone, email, or online chat, offering information and solutions to ensure customer satisfaction.

Primary Responsibilities:

• Respond to customer calls, emails, and inquiries, and manage complaints.
• Quickly identify and resolve customer issues while providing accurate information and support.
• Maintain and update customer records and interaction histories.
• Introduce and explain the company’s products and services to customers, addressing any product-related questions.
• Collaborate with internal teams to act on customer feedback and ensure customer needs are met.

Job Requirements:

• Background in related fields is preferred.
• Previous experience in customer service or related roles is advantageous.
• Excellent communication and interpersonal skills.
• Proficiency in using computers and office software.
• The role focuses on delivering exceptional service experiences to enhance customer satisfaction and loyalty.

Salary: ₦150,000 – ₦400,000 / month.

To Apply:

Interested and qualified candidates should send their Resume to: [email protected] with “Customer Service Representative” as the subject of the email.