Customer Services Representative at Pedini Nigeria Limited

Job Description

Company Overview:

Pedini Nigeria Limited is the major distributor of Bosch home appliances in Nigeria, with offices in Lagos and Abuja. Known for German engineering and exceptional reliability, Bosch products bring clean lines and functional simplicity to any kitchen. At Pedini, we are committed to quality and exceptional customer satisfaction.

Job Title

Customer Services Representative

Job Location

Victoria Island, Lagos

Employment Type

Full-Time

Responsibilities

• Manage daily operations of the Customer Services Department
• Analyze and summarize customer issues to provide accurate solutions or clarifications
• Implement and uphold the company’s customer service strategy across the business
• Ensure effective processing of customer quotations, orders, and confirmations within defined timelines
• Handle all customer inquiries regarding product details, pricing, orders, delivery, billing, and returns
• Resolve customer complaints and requests efficiently and within agreed timeframes
• Promote continuous improvement in customer service delivery
• Build and sustain a positive, high-motivation team culture
• Actively participate in relevant management and strategy meetings
• Ensure consistent and clear communication across all levels of the customer service team
• Provide customers with accurate, detailed information
• Escalate unresolved or complex issues to relevant departments or team managers
• Maintain accurate and up-to-date customer records and databases
• Follow up with every customer post-purchase to ensure satisfaction and retention
• Supervise and lead the call centre and customer service team

Requirements

• Bachelor’s Degree in any relevant field
• 3 – 5 years of experience in a similar customer service role
• Strong communication, problem-solving, and people management skills
• Proficiency in CRM tools and Microsoft Office Suite
• Ability to work under pressure, meet deadlines, and multitask

Salary

₦250,000 – ₦300,000 monthly