Customer Support Representative

Customer Support Representative at Nemterra 

Nemterra is a full-service real estate development and investment company dedicated to creating, selling, and managing premium properties. We specialize in land sales, apartment management, and property development, providing expert advice and seamless solutions for clients looking to acquire, invest, and grow in real estate. With a foundation built on excellence, trust, simplicity, and luxury, we turn dreams into reality, one property at a time.

Location:

Port Harcourt, Rivers

Salary:

₦100,000 – ₦300,000 Monthly

Job Description

Nemterra is looking for a dedicated Customer Support Representative to provide outstanding service via phone, email, chat, and social media. The ideal candidate will have strong communication and problem-solving skills, ensuring customer satisfaction in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries across multiple communication channels.
• Resolve customer complaints efficiently, escalating complex issues when necessary.
• Provide accurate information on products, services, and pricing.
• Troubleshoot technical issues, offering clear step-by-step guidance.
• Process customer orders, including handling payments, shipping, and returns.
• Maintain accurate customer records, including order history and issue resolution.
• Collaborate with sales, marketing, and product teams to enhance customer experience.
• Participate in training programs and process improvement initiatives.
• Meet key performance metrics, including response time and customer satisfaction.
• Stay updated on product and service offerings, including new releases.

Requirements

• Diploma or equivalent required; a bachelor’s degree is preferred.
• 1-2 years of customer service experience (call center or technical support experience is an advantage).
• Strong communication, problem-solving, and multitasking skills.
• Proficiency in CRM software and customer service tools.
• Attention to detail and ability to maintain accurate records.

Personal Qualities

• Friendly and approachable with strong empathy and active listening skills.
• Ability to stay calm under pressure and resolve issues efficiently.
• Critical thinking and problem-solving abilities.
• Collaborative mindset for working with internal teams and external partners.

Work Environment

• Office or call center setting.
• Use of computers, phones, and customer service tools.
• May require shift-based work, including evenings, weekends, and holidays.

Application Closing Date

14th March 2025

How to Apply

Interested and qualified candidates should attach their CV in their application.

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