Front Desk Officer

Job Description

Front Desk Officer at John Holt Plc

John Holt has been a significant player in various sectors of the Nigerian economy, leveraging strong international brands and franchises. Our divisions include Technical Products and Leasing Services, with John Holt Engineering specializing in high-capacity diesel generators.

Job Summary:

As the Front Desk Officer, you will be the initial point of contact for visitors, clients, and employees. Your role will involve managing front desk operations, ensuring a welcoming and professional environment, handling inquiries, and providing administrative support.

Key Responsibilities:

• Welcome visitors and clients, ensuring a positive first impression.
• Respond to phone calls and in-person inquiries professionally.
• Address and resolve complaints or issues promptly and effectively.
• Coordinate with other departments to ensure smooth operations.
• Monitor and maintain security protocols, ensuring authorized access.
• Receive, sort, and distribute incoming and outgoing mail and packages.
• Maintain a visitor log and issue visitor badges.
• Perform clerical tasks such as filing, data entry, and maintaining records.

Requirements:

• B.Sc./HND
• Prior experience in a receptionist or customer service role.
• Strong command of English.
• Professional demeanor and suitable dress code.

Knowledge and Skills:

• Familiarity with standard office procedures and practices.
• Excellent verbal and written communication skills.
• Awareness of organizational policies related to front desk operations and visitor management.
• Basic knowledge of office software such as Microsoft Office Suite and phone systems.