Front Desk Officer

Front Desk Officer at Norrenberger Financial Services

Norrenberger, an Integrated Financial Services Group licensed by the Central Bank of Nigeria (CBN) and the Securities & Exchange Commission (SEC), operates with a customer-focused business model offering clients a comprehensive range of financial products. Our services include Funds & Investment Management, Structured Finance, Foreign Exchange, and Business & Financial Advisory Services. We pride ourselves on delivering clear, quick, and thoughtful responses to our clients, resolving issues promptly, and making prompt decisions. Our diverse and experienced team of professionals develops creative solutions based on our own underwriting, avoiding reliance on traditional credit parameters.

Norrenberger is currently seeking to fill the position of Front Desk Officer, located in Victoria Island, Lagos, on a full-time basis.

Job Description:

As a Front Desk Officer in asset management, your responsibilities include maintaining excellent client relations, addressing inquiries, ensuring smooth administrative processes, greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities.

Roles and Responsibilities:

• Manage the ambiance of the Front Office/Reception area as well as Meeting Rooms.
• Receive, sign for, and distribute mail and delivered packages from courier companies or other sources.
• Greet and assist visitors at the front desk, managing incoming calls and emails, and directing inquiries to the appropriate channels.
• Coordinate and schedule client meetings, ensuring efficient use of time and resources.
• Maintain accurate and up-to-date client records, ensuring confidentiality and compliance with data protection regulations.
• Assist in the client onboarding process, collecting necessary documentation and facilitating a smooth transition.
• Strive to exceed client expectations by delivering excellent customer service at the front desk and throughout interactions.
• Efficiently manage various tasks, balancing front desk responsibilities with client service duties.
• Manage e-mail correspondences and inquiries from internal and external clients via the Client Service group e-mail address.
• Handle incoming calls to the official telephone number from clients, prospects, and vendors.
• Engage with clients in a professional and friendly manner, addressing inquiries and providing information.
• Collaborate with colleagues to maintain a cohesive and positive work environment.
• Handle and resolve client issues or concerns promptly, ensuring a positive customer experience.
• Provide general administrative assistance, including filing, data entry, and managing office supplies.
• Act as a communication liaison between clients and internal teams, ensuring smooth information flow.

Qualifications and Experience:

• A Degree in Business Administration, Customer Service, Banking, or the Finance sector is often preferred.
• Minimum of two to four years of experience in client service and Admin in the banking or finance sector.
• Experience in communication, customer relationship management, or administrative studies will be advantageous.
• While not always required, certifications related to customer service or front desk management may enhance qualifications.

To Apply:

Interested and qualified candidates should forward their CV to: [email protected] using the position as the subject of the email.

Note:

Kindly share your LinkedIn profile link along with your application.