Guest Relations Officer at Radisson Hotel Group

Job Description

Company Overview:

Radisson Hotel Group is one of the world’s largest and most dynamic hotel groups, operating more than 1,100 hotels across the globe under seven distinctive brands: Radisson Collection, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson. Renowned for its commitment to guest satisfaction, the group places a strong emphasis on health, safety, and security across all its properties.

Job Title

Guest Relations Officer

Job Location

Victoria Island, Lagos

Category

Room

Job Summary

Radisson Hotel Group is looking for a motivated and service-oriented Guest Relations Officer to join our dynamic team. The ideal candidate will be passionate about creating exceptional guest experiences, managing enquiries, and ensuring a warm and welcoming environment that reflects the Radisson standards of hospitality.

Key Responsibilities

• Support the smooth operation of the guest relations department
• Handle guest enquiries, complaints, and requests professionally and promptly
• Ensure that all interactions with guests reflect the brand’s commitment to excellence
• Collaborate with other departments to ensure a seamless guest experience
• Contribute to the achievement of departmental objectives and hotel initiatives
• Manage inventory and departmental costs under the supervision of senior staff
• Promote and maintain company culture and values in all interactions
• Ensure full compliance with health, safety, and legal standards, including documentation and audit requirements

Requirements

• BSc / HND in a relevant field
• Minimum of 2 years’ experience in guest relations or a customer-facing role in the hospitality industry
• Strong communication and interpersonal skills
• Proficiency with hotel IT systems and platforms
• Hands-on, proactive, and positive work attitude
• Problem-solving mindset with a focus on guest satisfaction
• Ability to thrive in a high-demand, excellence-driven environment
• Passionate about the hospitality industry and delivering exceptional service

Salary

To be discussed