Housekeeping Manager at Accor Hotel

Job Description

Housekeeping Manager

Company: Accor Hotel
Location: Ikeja, Lagos
Job ID: REF64768H
Job Type: Full-time
Category: Rooms

About Accor Hotel:

Accor Hotel is a leading French multinational hospitality company that owns, manages, and franchises hotels, resorts, and vacation properties. As the largest hospitality company in Europe and the sixth-largest worldwide, Accor is committed to delivering exceptional guest experiences across its diverse global portfolio.

Job Description:

The Housekeeping Manager plays a pivotal role in delivering an exceptional guest experience by ensuring that guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, comfort, and aesthetics. This role requires a hands-on leader with a strong attention to detail, excellent team management skills, and the ability to maintain luxury service levels while driving productivity.

Key Responsibilities:

Operational Leadership:

• Oversee daily operations of the housekeeping department ensuring top-tier cleanliness across the hotel.
• Lead morning briefings and planning meetings with supervisors and team members.
• Coordinate room assignments based on arrivals, departures, VIPs, and guest preferences.
• Ensure room and public area readiness before peak check-in times, working closely with the Front Office.

Team Management & Development:

• Recruit, train, mentor, and evaluate housekeeping staff to build a service-focused, high-performing team.
• Conduct regular training on cleaning methods, safety protocols, grooming standards, and customer service.
• Manage schedules, monitor attendance, and maintain optimal staffing levels.
• Foster a positive, motivated, and accountable work environment.

Compliance & Safety:

• Ensure compliance with hotel policies, hygiene protocols, and local health and safety regulations.
• Oversee safe handling and maintenance of cleaning equipment and supplies.
• Lead safety drills and training sessions on chemical handling and ergonomic practices.

Collaboration & Reporting:

• Collaborate with Front Office, Engineering, and Laundry departments for seamless operations.
• Prepare and maintain reports on room status, productivity, inventory, and incidents.
• Participate actively in management meetings and service improvement initiatives.

Guest Service Excellence:

• Address guest inquiries, concerns, and special requests related to housekeeping services promptly.
• Manage VIP services and special guest preferences (e.g., allergies, amenities).
• Conduct regular room inspections to uphold high service standards.

Inventory & Budget Management:

• Maintain adequate stock levels of linen, guest amenities, and cleaning supplies.
• Manage departmental expenses efficiently to support cost control initiatives without compromising quality.

Qualifications:

• Bachelor’s Degree in Hospitality Management, Hotel Administration, or a related field preferred.
• Diploma or certification in housekeeping operations or hotel management is an advantage.
• Minimum of 3 years’ experience as a Housekeeping Manager or similar role in the hospitality sector.
• Strong leadership, team management, and people development skills.
• Proficiency in budget management, inventory control, and cost-efficiency practices.
• Solid knowledge of housekeeping standards, cleaning procedures, and safety protocols.
• Fluency in English required.

Other Requirements:

• Proven experience in similar roles within the hospitality industry is an asset.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to work flexible schedules, including weekends and holidays when needed.

See Also: Hotel Manager