IT Support Officer

About Flour Mills of Nigeria Plc

Flour Mills of Nigeria Plc has been a part of the lives of Nigerians at home and abroad. Our global vision is to be a leading foods company in Africa providing high quality and affordable products in the most convenient ways to consumers through world class brands like Golden Penny Flour, Golden Penny Semovita, Goldenvita, Golden Pasta and Golden Noodles. The Company’s flagship brand, Golden Penny, remains one of the best known and the preferred brands amongst bakers, confectioneries and consumers in Nigeria.

Purpose of the Job

• Responsible for supporting network databases and systems, updating system hardware and software and troubleshooting for system errors.

Duties

• Monitor & support network databases and systems, updating system hardware and software and troubleshooting for system errors.
• Timely resolution of IT incidents and minimize end-user and prevention of IT services downtime.
• Serve as IT liaison with internal departments & external vendors to understand their needs and ensure escalated internet & connectivity issues are resolved in a timely manner.
• Track and maintain computer equipment inventories.
• Diagnose, troubleshoot, and resolve computer hardware and software issues.
• Ensure compliance with QMS and FSMS requirements in assigned work.
• Manage the configuration and installation of approved software & hardware on all company-supplied computers.
• Proactively manage the running of telephone network services.
• Specify and ensure the purchase of all GTD computer equipment.

Qualifications

• First degree (BSC/HND) in Computer Science or related course.
• IT Information Library (ITIL) & Microsoft certification.
• Security & network certification are added advantage.

Experience:

• 3 years experience in similar capacity.
• Knowledge of current trends and developments in information technology.

The Person Must:

• Have excellent customer service, strong interpersonal and effective communication skills.
• Be able to collaborate and engage with cross functional business stakeholders.
• Be able to work independently and collaboratively with a team.
• Have a keen eye for details.
• Possess analytical and problem-solving abilities.
• Possess the ability to organize resources and establish priorities.

Note: FMN is an equal employment opportunity company and will under no circumstance request applicants to pay money or give any personal items of monetary value to our company or any agency