Linux Desktop Support Associate

Linux Desktop Support Associate at Canonical Nigeria

Canonical Nigeria – We accelerate the delivery of open-source solutions globally, ensuring they are more secure, cost-effective, and timely than any other company. We are the creators of Ubuntu, the world’s leading enterprise Linux platform, spanning from cloud to edge computing, developed in collaboration with a global community of 200,000 contributors. Ubuntu stands for “humanity to others,” reflecting the generosity at the core of open source, which has become the foundation of modern platforms and innovation. Supported by a vast community, we release an operating system that runs on everything from small connected devices to the largest mainframes. It powers public clouds and serves as the preferred development environment for the most productive developers worldwide. Secure, reliable, user-friendly, and open to innovation, Ubuntu is the future of open source, making it the fastest-growing Linux platform globally, despite already being the most widely adopted.

Daily Responsibilities:

• Work remotely from home, providing technical support to employees.
• Offer technical assistance for onboarding new employees.
• Provide technical and infrastructure support during international events.
• Take ownership of new support cases through phone, email, or web.
• Advocate for internal customers, ensuring timely updates and communication.
• Manage support requests in line with the Service Level Agreement (SLA), ensuring customer satisfaction by meeting expectations and fulfilling commitments.
• Contribute to and maintain a shared knowledge base with your insights.
• Draft and share technical notices for internal and external communication.
• Prioritize tasks efficiently to address the most critical and urgent matters first.
• Continuously learn and adapt as our products and services evolve.
• Communicate regularly and exchange information with team members, both locally and remotely.
• Identify and suggest ways to enhance service delivery.

Required Qualifications:

• Bachelor’s degree or equivalent in a technical field from an accredited institution, ideally in Computer Science, MIS, Electrical Engineering, or a related discipline.
• Experience in a Linux environment, either through university courses or work experience.
• Proficiency with Linux, including installation, troubleshooting, and basic configuration of recent Ubuntu Desktop releases.
• Experience with basic desktop Linux usage (editing files, browsing, managing connectivity, setting up services/devices, and using command-line tools).
• Ability to troubleshoot issues (collecting logs, basic configuration tuning).
• Familiarity with safely installing, uninstalling, and repairing Ubuntu Linux installations.
• Understanding of Gmail, Google Calendar, Google Apps, and Single Sign-On systems.
• Ability to learn quickly, adapt to change, and handle the demands of a customer-facing role.
• Proficiency in written and spoken English.
• Willingness to travel up to four times a year for internal events.

Additional Skills (Preferred):

• Some knowledge of programming languages (e.g., Bash, Python, Perl, Ruby, Javascript, C/C++, Go).
• Previous experience in customer support is a plus.

See Also: Embedded Linux Software Engineer at Canonical