Quality Assurance Technician at D.light Solar Energy Limited

Job Description

Company Overview:

D.light Energy Limited is a Renewable Energy company specialized in providing efficient and affordable electricity at different scales. We meet the electricity needs of households and all strata of businesses through our Pay-As-You-Go structure, improving quality of life and providing access to 24/7 electricity.

Job Title

Quality Assurance Technician

Job Location

Lagos

Job Description

• Develop and implement processes to identify and develop the capability of d.light Quality Centers.
• Develop evaluation frameworks and collaborate with the Africa Support Team to improve KPIs related to Quality in Nigeria.
• Track customer feedback, warranty reporting, product replacement, and top quality issue analysis.
• Work with after-sales teams to carry out testing and quality control for all d.light products per specifications and standards.
• Control incoming goods quality assessments and monitor Quality Center processes.
• Provide detailed QA and maintenance reports to engineering, system, and manufacturing teams.
• Develop testing procedures for new products and parts.
• Manage feedback reporting on field tests and soft launches.
• Create documentation for new products, services, and processes.
• Drive improvements in test framework architecture and coverage.
• Track quality and productivity metrics and collaborate with engineering teams to address gaps.
• Provide after-sales training to service center officers, technicians, and sales teams.
• Implement continuous improvement, corrective, and preventive actions on products.
• Evaluate Quality Centers’ performance and audit after-sales activities quarterly.
• Coordinate inventory management with service center managers, ensuring stock availability and compliance with system usage.
• Provide weekly and monthly after-sales reports.

Requirements

• Degree or Diploma in Electronics, Electrical, Operations, Management, or related field.
• Minimum of 2 years in an operational support role with experience in developing and deploying quality strategies for technology or FMHA functions.
• Ability to understand business goals and recommend improvements in policies and procedures.
• Strong mindset for continuous improvement and confidentiality.
• Proficient in data analysis and technical reporting; strong knowledge of MS Office is required.

Benefits

• Competitive salary and benefits package
• Career growth and professional development opportunities
• Dynamic and collaborative work environment