Sales Operations Executive

Sales Operations Executive at Interswitch Group

Interswitch is a leading Africa-focused integrated digital payments and commerce company. We facilitate the electronic circulation of money and the exchange of value between individuals and organizations, aiming to make payments a seamless part of everyday life.

Job Summary:

The Sales Operations Executive will be responsible for ensuring that the sales team is equipped with the necessary skills, knowledge, and expertise to compete effectively in the marketplace. This role focuses on accelerating sales enablement and performance, providing operational support, and working closely with sales managers to drive success across Interswitch’s sales initiatives.

Key Responsibilities:

1. Operational Compliance:
   • Understand and adhere to Interswitch’s policies, procedures, and regulatory codes.
   • Seek authorization for any exceptions to mandatory procedures.
2. Sales Operations Management:
   • Provide operational support and, at times, supervise transactional operations.
   • Enhance sales enablement and performance with existing solutions.
   • Support sales enablement through training, consultation, and coaching.
   • Collaborate with frontline sales managers to design and implement effective management practices.
3. Data Collection, Analysis, Management, Insights, and Reporting:
   • Independently collate and analyze data using pre-set tools.
   • Prepare various data and analytics reports.
   • Offer support and advice on training data management.
   • Develop weekly progress reports to track activities, risks, and improvements.
4. Stakeholder Engagement:
   • Assist in arranging meetings, events, and materials to engage stakeholders.
   • Attend meetings with stakeholders to gather client needs and execute sales strategies.
   • Build and maintain relationships with internal sales teams, clients, and consultants.
5. Policy and Process Development & Implementation:
   • Work within established procedures to achieve goals.
   • Collaborate with sales leadership to develop and optimize enablement programs.
   • Communicate enablement strategies and KPIs to stakeholders.
   • Serve as a liaison between sales, marketing, and product teams.
6. Sales Training and Assessments & Knowledge Management:
   • Identify and develop or acquire sales training courses.
   • Provide coaching or arrange mentorship for team members.
   • Contribute to the creation of assessment centers and related documentation.
   • Track training budgets and report variances.
7. Channel Partner Onboarding and Offboarding:
   • Manage the onboarding and offboarding processes for Channel Partners.
   • Ensure accurate and timely completion of administration tasks.
   • Provide support and propose improvements to procedures.

Requirements:

Educational Qualification:

• University First Degree in Business Administration, Statistics, Sales and Marketing, or any Finance-related field.

Experience:

• At least 6 years of experience in Sales, particularly in Sales Training and Enablement.
• Ability to handle various situations and provide expert advice.