Quality Assurance Associate

Job Description

Quality Assurance Associate

Lily Hospitals Limited, one of Nigeria’s foremost private healthcare providers, is recruiting to fill the position below:

Job Title: Quality Assurance Associate
Location: Warri, Delta
Employment Type: Full-time

Job Summary

The Quality Assurance Associate will support the implementation and monitoring of quality systems, internal controls, and compliance frameworks across hospital operations.

Key Responsibilities

• Conduct routine risk assessments and support the implementation of mitigation measures.
• Monitor compliance with internal controls, SOPs, and regulatory standards.
• Conduct internal process audits, spot checks, and compliance reviews.
• Support quality improvement initiatives across departments.
• Review incidents, complaints, and near-miss reports and track resolution.
• Assist in developing and reviewing policies, SOPs, and control frameworks.
• Monitor the performance and compliance of outsourced service providers.
• Conduct environmental, hygiene, and safety compliance checks.
• Support the implementation of ISO, COHSASA, Kaizen, and DMAIC standards.
• Ensure compliance with NDPR and other applicable regulations.
• Support internal customer satisfaction surveys and reporting.
• Assist with training staff on quality assurance and internal control processes.

Requirements

• Bachelor’s Degree in any Science-related discipline.
• 1–3 years’ experience in quality assurance, internal control, audit, or healthcare compliance.
• Knowledge of ISO standards and healthcare accreditation systems is an advantage.
• Strong analytical, documentation, and reporting skills.
• Excellent attention to detail and high level of integrity.
• Good communication and interpersonal skills.

What We Offer

• Competitive remuneration package.
• Exposure to international healthcare standards and compliance frameworks.
• Health insurance coverage.
• Career growth opportunities in quality assurance and internal control.
• Supportive and multidisciplinary work environment.