Front Desk & Customer Service Officer

Job Description

Company Overview

Levitikal Group is a leading Nigerian conglomerate with a diverse portfolio in real estate, construction, energy, agriculture, and hospitality. The group is dedicated to driving progress, delivering excellence, and creating sustainable value for its stakeholders.

Job Title

Front Desk & Customer Service Officer

Location

Victoria Island, Lagos

Employment Type

Full-time

Key Responsibilities

Front Desk Management

• Welcome and attend to visitors, clients, and guests professionally.

• Ensure the reception area remains clean, organized, and presentable.

• Manage incoming calls, mails, and deliveries.

• Maintain visitor logs and enforce security access protocols.

Customer Service Support

• Respond promptly to customer inquiries (in-person, phone, or email).

• Provide accurate information on company services and departments.

• Handle complaints professionally and escalate when necessary.

• Follow up with customers to ensure satisfaction.

Administrative Support

• Schedule and coordinate meetings, appointments, and conference bookings.

• Assist with clerical tasks including filing, photocopying, and data entry.

• Support departments with communication and external correspondence.

• Maintain and update the staff contact directory.

Qualifications & Skills

• B.Sc./HND in Business Administration, Mass Communication, or related field.

• 1–3 years’ experience in a front desk, receptionist, or customer service role.

• Strong communication (verbal & written) and interpersonal skills.

• Excellent problem-solving ability with a professional attitude.

• Proficiency in MS Office Suite; knowledge of customer service software is an added advantage.

• Professional appearance, good grooming, and positive outlook.