Customer Support Intern

About Prembly

At Prembly, customers are our most important asset and you will play a pivotal role in ensuring Prembly’s customers have a positive experience by providing timely and effective support. This internship provides an excellent opportunity to gain practical experience in customer service, problem-solving, and communication skills within a dynamic and fast-paced environment.

Main Responsibilities

• Respond to customer inquiries through various channels in a professional and timely manner.
• Assist customers with product-related questions, account inquiries, and problem resolution.
• Investigate and resolve customer issues or complaints by collaborating with internal units.
• Maintain accurate and detailed records of customer interactions and resolutions.
• Contribute to the development and updating of customer support knowledge base articles.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Collaborate with other members of the customer support team to ensure a cohesive and supportive working environment.

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Job Qualifications

• Have a minimum of a degree in Business, Communications, or a related field.
• Strong written and verbal communication skills.
• Customer-focused with a positive attitude.
• Detail-oriented and able to multitask effectively.
• Basic knowledge of customer support principles and practices.
• Proficiency in using customer support software and tools is a plus.
• Ability to work in a team-oriented and collaborative environment.
• Problem-solving skills and a willingness to learn.

This internship is an excellent opportunity for individuals looking to gain hands-on experience in customer support, develop communication skills, and contribute to the overall success of the customer service team.