Front Desk Officer

Job Description

Company Overview:

The Borough Lagos – Nestled in the heart of Lagos, our boutique hotel offers unparalleled luxury and service. Whether you’re in Lagos working, relocating, or traveling with your family, our hotel delights guests with plush amenities and upscale décor. Trusted by global corporations and discerning private clients, we provide stylish comfort for both long and short stays.

Job Title

Front Desk Officer

Location

Lekki Phase 1, Lagos

Job Type

Full Time

Job Brief

We are looking for a Hotel Front Desk Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Register guests, collecting necessary information (contact details, stay dates, etc.)
• Inform customers about payment methods and verify transactions
• Liaise with housekeeping to ensure rooms are clean, tidy, and fully furnished
• Confirm group reservations and arrange personalized services for VIPs
• Upsell additional facilities and services when appropriate
• Maintain updated records of bookings and payments
• Welcome guests upon arrival and assign rooms
• Provide information about the hotel, available rooms, rates, and amenities
• Respond to client complaints in a timely and professional manner

Requirements and Skills

• A degree in Hotel Management is a plus
• Previous experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Familiarity with hotel reservation software (e.g., Cloudbeds, RoomKeyPMS)
• Understanding of travel planning platforms (e.g., Booking.com, TripAdvisor)
• Excellent customer service attitude
• Strong communication and organizational skills