Front Office Agent

Front Office Agent at Protea Hotels

The Protea Hotel By Marriott Lagos Kuramo Waters provides a magnificent beachfront experience on Kuramo Beach, making it an excellent hideaway for both business and pleasure guests. Our hotel offers state-of-the-art guest rooms and services, ensuring a retreat that combines modern connectivity with a peaceful holiday setting. We focus your comfort, with 60 luxury rooms featuring standard in-room tea and coffee-making facilities and turn-down amenities.

The Protea Hotel Lagos Kuramo Waters offers a variety of amenities, including complimentary Wi-Fi, a gym, swimming pool, restaurant, and bar. Our conference facilities can host up to 120 attendees and feature cutting-edge equipment for high-definition and high-speed video conferencing, assuring the success of your events. Our position on Victoria Island, Lagos, provides convenient access to local bars, nightclubs, marketplaces, and retail complexes.

We are currently seeking candidates for the position of Front Office Agent.

Job Description:

• Warmly greeting and thanking guests in a sincere and friendly manner.
• Coordinating with housekeeping staff to ensure clean, tidy, and well-furnished rooms to meet guests’ needs.
• Confirming group reservations and organizing personalized services for VIP customers and event attendees.
• Upselling additional facilities and services when appropriate.
• Maintaining updated records of bookings and payments.
• Efficiently checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests’ needs, resolving problems, and handling complaints professionally.
• Assisting the reservations manager with booking processes.
• Collaborating with internal departments for seamless guest satisfaction.
• Complying with company procedures and safety policies.
• Performing daily checklist duties.
• Providing information about the hotel, available rooms, rates, and amenities.
• Responding to client complaints in a timely and professional manner.

Requirements:

• A degree in Hotel Management is a plus.
• Excellent communication and organizational skills.
• Previous work experience as a Hotel Front Office or Guest Service Agent, Receptionist, or similar role.
• Familiarity with hotel reservation software, such as Opera, Micros, etc.
• Understanding of travel planning websites like Booking and TripAdvisor.
• Customer service attitude.