IT Desktop Support Analyst

Job Description

IT Desktop Support Analyst at Sahara Group

Sahara Group is a global energy and infrastructure conglomerate operating in over 38 countries across Africa, the Middle East, Europe, and Asia. For three decades, we have driven innovation, growth, and diversity in the business landscape, powered by our talented workforce.

Key Responsibilities:

• Provide first-level IT support and escalate complex issues to Tier 2/3 teams.
• Monitor and optimize data network infrastructure (e.g., switches, routers, PBX, IP telephones).
• Oversee voice network systems (IP Phones, VoIP, E1 lines) and implement changes for performance improvement.
• Collaborate with third-party service providers.
• Deliver periodic reports on IT support activities.
• Support IT projects and provide user education.
• Update cash fueling data for analysis.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 1-3 years of experience in IT support or technology deployment.
• Relevant certifications (preferred).
• Strong knowledge of Windows Server 2008 and network infrastructure (Active Directory, DHCP, DNS, etc.).
• Proficiency in hardware/software troubleshooting and managing switches/routers.
• Strong communication, report writing, and interpersonal skills.
• Excellent problem-solving abilities.

See Also: Information Technology Support Engineer at Zeta Web