IT Support Officer

About People Capacity Management

People Capacity Management is a human resources and management consulting firm in Lagos, Nigeria. We provide services, expertise, and resources to both private and public sector through our deep knowledge of issues specific to industries and sectors. We are committed to meeting the needs of our clients in a timely and cost-effective manner. Our goal is to offer our clients the option that best suits their needs, be it a short or long-term assignment or on a project or ad hoc basis. We take the time to develop strong working relationships with our clients by understanding their business, their needs, and the company culture.

The Position

• Provides support and development of server environment, telephony and networking infrastructure, maintenance of computer hardware and software systems.
• Provision of IT solutions for business needs and upholding the IT integrity of the company.
• The position requires sound skills in troubleshooting, problem solving, planning, directing and coordinating.

Job Brief

The IT Support officer shall have amongst others, the following primary responsibilities:

• Manage information technology and computer systems.
• Meet with managers to discuss system requirements, specifications, costs and timelines and resolve issues and complaints.
• Manage systems or software implementations and/or upgrades to ensure smooth deployment of new hardware and software.
• Assist in the maintenance of any I.T. facilities or technical tools deployed for use on a day-to-day basis.
• Carry out maintenance of the company’s computing equipment and data network equipment where applicable.
• Maintain current and accurate inventory of technology hardware, software and resources.
• Maintain log and/or list of required repairs and maintenance.

Requirements

• Minimum of Bachelor’s Degree
• Should have 1-2 years experience in similar roles
• Having digital marketing/other IT skills will be an added advantage.