Learning & Development Coordinator

About The Norwegian Refugee Council

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, emergency food security, and water, sanitation and hygiene sectors.

Job Description

• Are you a passionate learning and Development superstar, with a proven track record of creating an impactful learning experiences, both in-person and in the virtual world, then we want you!
• Are you a tech-savvy wizard who can effortlessly navigate through different learning technologies, blend e-learning, virtual classrooms (such as Microsoft Teams), and social learning to create impactful programs?
• The successful candidate can connect with a wide range of stakeholders and build strong relationships at every level. If you’re up for the challenge, then our Learning and Development Coordinator role is waiting for you.
• The Learning and Development (L&D) Coordinator, reporting to the HR Manager based in Maiduguri, plays a pivotal role in collaborating with the team to assess and propose necessary changes for the effective delivery of global, regional, and country-specific Learning and Development activities.
• The L&D Coordinator will be responsible for leading and facilitating learning initiatives, coordinating with consultants, and ensuring compliance with HR functions. Moreover, they will contribute to the establishment and maintenance of a reliable Country HR System that caters to the evolving needs of the country program.

Travel:

40% within NRC Nigeria  areas of operation (North, South and Plateau).

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Responsibilities

Learning Needs Assessment:

• Communicate with managers to identify skill gaps and training needs and mapping out development plans for teams and individuals
• Collaborate with HR and departmental heads to implement targeted capacity-building initiatives, including mentoring, coaching, and on-the-job training, to enhance staff competencies and career development.
• Collaborate with various departments and country offices to identify and address specific learning needs and tailor training solutions that align with the organization’s strategic priorities.
• Stay updated with the latest trends and advancements in learning and development practices and humanitarian sector requirements, continuously enhancing personal and professional skills.

Training Delivery:

• Facilitate and deliver training sessions, workshops, and learning events both in-person and through virtual platforms, ensuring effective knowledge transfer and skill development for staff at all levels.
• Facilitate, and or support delivery of the NRC way training programmes
• Facilitate ToT for NRC induction trainings
• Oversee and manage the online training system Kaya, ensuring that training records are accurately maintained, and staff have access to relevant learning resources.
• Identify, evaluate, and liaise with external training providers and consultants to deliver specialized training programs, negotiating contracts, and ensuring the quality and cost-effectiveness of services
• Establish monitoring and evaluation mechanisms to assess the effectiveness and impact of training interventions, gathering feedback, and making continuous improvements to enhance the learning experience.
• Lead the planning, scheduling, coordination and delivery of all new employee onboarding activities and programs.

Compliance and Reporting:

• Ensure compliance with relevant organizational policies, procedures, and donor requirements related to learning and development. Prepare periodic reports on training activities, progress, and outcomes.
• Contribute to the development and revision of Learning and Development policies, guidelines, and standard operating procedures to align with industry best practices and organizational needs.
• Evaluate the effectiveness of training delivery and learning outcomes to evidence success factors and address shortfalls
• Maintain appropriate records of learner development and resource allocation to allow tracking and evidence of training.

Qualifications

• Bachelor’s Degree in Human Resources, Education, Training, Business Administration, or a related field. Master’s degree is a plus.
• Strong organizational and project management skills, with attention to detail and the ability to meet deadlines.
• Proficiency in MS Office Suite and other relevant training software.
• Commitment to humanitarian values and principles.
• Proven experience (3 years) in designing and delivering training programs, preferably in the humanitarian or non-profit sector.
• Strong understanding of adult learning principles, instructional design, and training evaluation methodologies.
• Familiarity with learning management systems and e-learning platforms.
• Excellent communication and facilitation skills, with the ability to engage diverse audiences effectively.

What We Offer

• We offer an opportunity to match your career to a compelling cause and a chance to meet and work with people who are the best in their fields.
• Female candidates are strongly encouraged to apply and join our work culture that empowers every employee to share ideas and take responsibility: At NRC we think outside the box.
• We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face.
• You will have many opportunities to be heard and take initiative.

Note: NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.