Support Analyst

FairMoney Nigeria

Full Time

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Job Description

About FairMoney

FairMoney is the leading digital lending platform in Nigeria. In 2020, we disbursed 40% more than the next competitor. We have continued to scale quickly and prudently culminating in our closing of our $42 million Series B Equity round.Due to our growth, we are scaling our Capital Markets team to further drive an ambitious local currency debt fundraising program. You will be joining an innovative and ambitious team that recently closed a Fintech Private Note with leading investment banks acting as Arrangers to the offer. We have plans to continue to offer debt investors a range of innovative solutions to enable them to provide FairMoney, a fast-growing yet prudent fintech with debt funds. This is where you come in.

Job Overview

How it is to be a Support Analyst at Payforce by FairMoney

As a Support Analyst, you will play a pivotal role in the management and optimization of our Point of Sale (POS) operations. Your responsibilities will include ensuring the seamless functioning of POS terminals and delivering exceptional support to our customers and partners.
This position demands a keen eye for detail, technical proficiency, and exceptional communication skills.

Role and Responsibilities

Planning and Distribution of POSs:

Understanding the company’s overall concept, including the brand, customer base, product goals, and all service-related aspects.
Engaging with customers or clients, providing service support.
Executing actions to enhance customer service and internal processes.
Learning and becoming proficient in internal software systems.
Assisting in creating performance reports.

POS Terminal Management:

Executing the process of Un-mapping, Re-Mapping, Sponsor mapping, and assigning terminals.
Deployment report of terminals to managers.
Providing POS support to Growth Managers and Customer Service.
Managing SIM cards.
Handling branding materials and their distribution.
POS Inventory management.

Requirements

Bachelor’s Degree in Business Administration, Engineering, Logistics, or a related field with at least 2 years of relevant domain experience.
Strong technical skills and the ability to troubleshoot hardware and software issues.
Excellent communication and interpersonal skills.
Detail-oriented with strong organizational and multitasking abilities.
Ability to work both independently and as part of a team.
Knowledge of payment industry regulations and security standards is a plus.
Experience with call handling is desirable.