Technical Support Interns

Technical Support Interns at Mainone Cable

MainOne, now a subsidiary of Equinix, stands as a prominent provider of data center and connectivity solutions in West Africa, boasting its presence in Nigeria, Ghana, and Côte d’Ivoire. MainOne is renowned for its provision of exceptionally dependable services to significant telecom operators, ISPs, government entities, diverse enterprises, and educational institutions. Additionally, within the West African region, MDXi, an affiliate of MainOne, specializes in the development and management of data centers.

Job Responsibilities

As the Technical Support Intern, your role will encompass the following key functions:

1. Configuration, testing, and provisioning of customers on the CRM platform.
2. Coordination of third-party installation and support activities.
3. Allocation of new requests and opportunities gathered from the MainOne website.
4. Generation of weekly reports focusing on incidents, opportunities, and complaints.
5. Management and monitoring of network systems.
6. Execution of initial fault troubleshooting tasks.
7. Collaboration with OEMs to address technical issues.
8. Interaction with vendors for customer installations.
9. Escalation of unresolved issues to the relevant teams.
10. Thorough analysis of customer complaints and issues to provide lasting solutions.
11. Ongoing dedication to enhancing customer satisfaction through prompt resolution of complaints.

Qualifications, Skills, and Competencies

To excel in this role, the following qualifications and attributes are required:

• A BSc or HND in a relevant field.
• Exceptional communication skills.
• Strong multitasking abilities.
• Possession of a CCNA certification is considered advantageous.
• Previous experience in a similar role is a valuable asset.

Job Demands

This position entails several demands, including:

• Consistent communication with customers to comprehend their requests and complaints, following through until issues are resolved.
• Occasional requirement to work beyond regular office hours.
• A need for patience and exemplary communication skills to navigate complex technical issues effectively.