IT Support Technician

Job Description

Company Overview

Cavista is a global technology company delivering cloud-based software solutions for clients across diverse industries. With worldwide operations, we globalize, standardize, and localize processes while remaining sensitive to regional needs. Our mission is to empower organizations through world-class technology solutions.

Job Title

IT Support Technician

Location

Ilupeju, Lagos

Employment Type

Full-time

Job Description

We are seeking an IT Support Technician to provide hands-on technical assistance for hardware, software, and network-related issues across the organization. The ideal candidate will ensure smooth day-to-day IT operations while leveraging expertise in Microsoft Azure, cloud infrastructure, and IT security best practices.

Key Responsibilities

• Provide first-line technical support, diagnosing and resolving hardware, software, and network issues.

• Install, configure, and maintain IT equipment including computers, printers, and mobile devices.

• Monitor and maintain IT infrastructure, servers, and security systems, with emphasis on Microsoft Azure services.

• Manage Azure Active Directory (Azure AD) for user account provisioning, access control, and security.

• Handle user account management including password resets, access requests, and system configurations.

• Respond to IT service requests and incidents promptly to minimize disruptions.

• Perform system updates, patches, and software installations for security and efficiency.

• Maintain IT asset inventory, tracking equipment and licenses.

• Support remote employees with VPN, cloud systems, and remote desktop environments.

• Collaborate with IT team on projects, upgrades, and new technology implementation.

• Enforce Azure security best practices such as RBAC, identity protection, and endpoint security.

• Provide user training on IT best practices, security protocols, and collaboration tools.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

• 1–3 years’ experience in IT support, helpdesk, or technical support roles.

• Proficiency in troubleshooting Windows, macOS, and Linux operating systems.

• Hands-on experience with Microsoft Azure administration (Azure AD, VMs, cloud security).

• Knowledge of Active Directory, Office 365, networking protocols, and cloud services.

• Familiarity with IT service management frameworks (e.g., ITIL) and ticketing systems.

• Knowledge of cybersecurity best practices, firewalls, and endpoint security.

• Strong problem-solving, customer service orientation, and communication skills.

• Ability to work independently and in a fast-paced, collaborative environment.

Benefits

• Competitive compensation package

• 5-day workweek with flextime options

• Comprehensive health insurance (Employee + Spouse + 4 children)

• Wellness and employee assistance programs

• Training and development opportunities

• Career growth and advancement pathways