Porter

Job Description

Porter

Company: Mariston Hotel and Suites
Location: Akure, Ondo State
Employment Type: Full-time

Job Summary

Mariston Hotel and Suites is seeking a reliable, courteous, and service-oriented Porter to assist guests with luggage and provide general support to ensure a smooth and pleasant hotel experience.

Key Responsibilities

• Welcome and assist guests upon arrival and departure.
• Assist guests with loading, unloading, and transporting luggage.
• Escort guests to their rooms and provide basic information about hotel facilities and services.
• Assist guests with requests and direct them to the appropriate hotel departments.
• Handle guest luggage carefully and ensure it is stored securely when required.
• Assist with guest transportation arrangements where necessary.
• Maintain cleanliness and orderliness around the entrance, lobby, and luggage areas.
• Support the Front Office team with guest-related activities.
• Deliver messages, packages, and other items to guests and hotel departments.
• Provide courteous and professional customer service at all times.
• Report guest concerns, lost items, or security issues to the appropriate supervisor.
• Perform other duties assigned by management.

Requirements

• Candidates should possess relevant qualifications.
• Previous experience in a hotel, hospitality, customer service, or similar role is an advantage.
• Excellent customer service and communication skills.
• Pleasant, courteous, and professional personality.
• Physically fit and able to lift and transport luggage.
• Good interpersonal and organizational skills.
• Ability to work shifts, weekends, and public holidays when required.
• Reliable, punctual, and able to work effectively with minimal supervision.