Field Engineer

Job Description

Company Overview:

Cobranet Limited, established in 2003, is a leading provider of internet solutions in Nigeria. We deliver reliable connectivity across diverse customer segments with a robust, dynamic, and fully redundant network boasting over 99.5% uptime availability. Our mission is to consistently provide innovative and affordable digital solutions with unmatched feature-to-price and service-to-price value.

Job Title

Field Engineer

Location

Lagos

Employment Type

Full-time

Key Responsibilities

Installation and Configuration

• Install and configure ISP services at customer premises, including internet connectivity, routers, modems, and networking equipment.

• Follow technical guidelines and company standards for accurate setup.

• Test and verify installations to meet speed, reliability, and quality benchmarks.

• Educate customers on equipment use and maintenance.

Troubleshooting and Issue Resolution

• Diagnose and resolve connectivity, equipment, and service issues.

• Respond promptly to service requests and customer complaints.

• Collaborate with internal teams (support, network operations) for escalations.

• Maintain accurate documentation of service requests and resolutions.

Customer Service and Communication

• Ensure positive customer experience during installations.

• Explain technical information in simple terms for non-technical customers.

• Recommend upgrades, optimizations, or additional services.

• Share customer feedback with sales/account teams to support upselling opportunities.

Quality Assurance and Compliance

• Complete installations in line with company and regulatory standards.

• Conduct audits and quality checks on services provided.

• Stay current on industry trends, emerging technologies, and best practices.

Requirements

• High school diploma; technical certifications or degree preferred.

• Proven experience in network installations (ISP or telecom environment).

• Strong knowledge of networking protocols, routers, switches, modems, and cabling.

• Proficient in troubleshooting connectivity issues and technical problems.

• Familiarity with Windows, Linux, macOS, and diagnostic tools.

• Excellent communication and customer service skills.

• Ability to work independently, prioritize, and meet deadlines in the field.

• Valid driver’s license and willingness to travel to client sites.

• Physical ability to handle networking equipment during installations.