IT Manager

Job Description

Job Title: IT Manager

Job ID: 26120426
Location: Lagos
Employment Type: Full-time

Job Summary

Marriott International is seeking an IT Manager to provide technical support and oversee the maintenance, security, and effective operation of property-based technology systems. The role involves managing IT infrastructure, supporting users, maintaining technology assets, and ensuring compliance with Marriott’s technology and information security standards.

Key Responsibilities

• Support IT leadership with CAPEX and departmental operating budgets based on technology needs and projects.
• Ensure compliance with Marriott International Policies and Information Security Manuals.
• Manage equipment orders, invoices, and technology-related vendor contracts.
• Conduct regular inventories of hardware and software and maintain accurate records.
• Ensure technology assets are properly secured.
• Provide technical support and customer service to hotel associates and users.
• Prepare proposals, project plans, cost models, analyses, and status reports.
• Support disaster recovery and business continuity activities.
• Provide technical guidance and escalate issues to appropriate Marriott IT teams or vendors.
• Support guest and associate internet access requirements.
• Install and configure software, apply patches, map network drives, and maintain desktop systems.
• Manage PC and peripheral installations, replacements, and data migration when required.
• Perform routine backups and preventative maintenance.
• Provide end-user support and troubleshoot technology issues.
• Ensure technology security measures, including encryption and patch deployment, are maintained.
• Support servers, switches, routers, access points, and other IT infrastructure.
• Assist with maintaining secure server environments, server backups, and routine maintenance.
• Support corporate, regional, and property-level technology initiatives.

Requirements

• High School Diploma/GED with 2–4 years of experience in Information Technology or a related professional area; or
• Two-year Degree from an accredited university in Business Administration, Information Technology, or a related field with relevant professional experience.
• Strong knowledge of IT systems, hardware, software, networks, and technical support.
• Good troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Ability to manage multiple technical tasks and priorities.
• System-related professional certification is an added advantage.

Application Closing Date: Not Specified.