IT Support Specialist

IT Support Specialist at Alpha Global

Alpha Global is a rising international recruitment agency dedicated to empowering individuals through international study and work placements in EU countries. Our mission is to provide comprehensive support to help individuals achieve their academic and professional goals abroad. Headquartered in Rotterdam, the Netherlands, we are expanding our team to further this mission.

Key Responsibilities

• IT Support: Provide technical support, manage software installations, and troubleshoot hardware/software issues.
• Security Focus: Assist with enforcing security protocols, educate users on best practices, and monitor systems for security vulnerabilities.
• Incident Management: Log issues, track resolution, and escalate more complex issues to senior IT staff as necessary.

Qualifications & Experience

• Education: Degree in IT, Information Systems, or a related field.
• Experience: 2 – 4 years in IT support with a focus on security protocols and helpdesk management.

Certifications (Preferred)

• CompTIA A+
• CompTIA Security+
• Microsoft Certified: Modern Desktop Administrator

Technical Skills

• Proficiency with helpdesk tools like ServiceNow and Jira Service Desk.
• Understanding of multi-factor authentication, user access controls, and secure password management.
• Familiarity with remote support tools like TeamViewer or AnyDesk.

Why Join Us?

• Supportive Environment: Work in a collaborative team that values continuous learning and growth.
• Security-Focused Role: Play an integral part in safeguarding the organization’s IT infrastructure.
• Remote Opportunity: Enjoy the flexibility of remote work from Nigeria.

Salary

₦300,000 – ₦400,000 monthly

Application Closing Date

20th January, 2025

How to Apply

Interested and qualified candidates should send their resume and a cover letter detailing their relevant experience, certifications, and skills to [email protected] using the Job Title as the subject of the mail.

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