WordPress Support Specialist (PHP, MySQL, CSS, HTML)

WordPress Support Specialist (PHP, MySQL, CSS, HTML) at WPMU DEV

WPMU DEV is a well-established and innovative commercial WordPress company with products powering tens of millions of websites worldwide—and we’re still growing. Our work culture combines the excitement and flexibility of a start-up with the stability of a thriving business and a rapidly expanding team. We also believe in having fun along the way!

Work from Anywhere:

Enjoy the freedom of remote work from any corner of the globe. Our diverse crew spans every continent—well, except Antarctica (know any penguins looking for work?).

About the Role:

Since 2006, WPMU DEV, as part of Incsub, has empowered developers, freelancers, and agencies through award-winning WordPress plugins, hosting, and top-tier support tools. If you’re passionate about coding, problem-solving, and helping people, this could be the perfect opportunity for you.

Our globally distributed team works around the clock to provide outstanding support, and we’re looking for someone who’s enthusiastic about remote work, ready to work weekends, and available during the specified shift.

At WPMU DEV, your work will power websites used by millions of users daily. We’re seeking talented WordPress Support Specialist (PHP, MySQL, CSS, HTML) at WPMU DEV with excellent customer service skills to help us maintain the highest standard of support within the WordPress ecosystem.

Key Responsibilities:

• Provide exceptional support to customers and members.
• Troubleshoot issues with websites, plugins, and hosting services promptly and effectively.
• Actively engage in WordPress.org forums—be friendly, helpful, and resourceful.
• Diagnose and resolve WordPress issues by logging into customer sites.
• Offer clear, professional responses to customer inquiries via email, chat, and forums.
• Recommend solutions for customer feature requests and handle escalations effectively.
• Collaborate with developers and second-level support by providing detailed bug reports.
• Document troubleshooting steps and findings for both customers and team members.
• Stay involved with the Incsub team and contribute to our vibrant, global community.

Required Skills and Experience:

• 2+ years of experience working with WordPress.
• Proficiency in PHP, CSS, MySQL, and HTML.
• Strong understanding of WordPress platform hooks and filters.
• Experience troubleshooting browser console errors using developer tools.
• Excellent problem-solving abilities and attention to detail.
• Great communication skills—friendly, patient, and supportive.
• A reliable team player who thrives in a remote, collaborative environment.
• High typing speed with a focus on accuracy and quality.
• Fluent in English for effective communication.
• Availability to work full-time (40 hours/week), including weekends.

What We Offer:

• Growth-Oriented Culture: Be part of an innovative and forward-thinking team.
• Competitive Compensation & Benefits: Including rejuvenation time off.
• Flexible Work Environment: Work remotely from anywhere.
• Learning Opportunities: Access to the latest tools and cutting-edge technologies.
• Paid Leave: 28 days of annual leave, increasing to 35 days over time.
• Long Service Leave: After 10 years, enjoy three months of fully paid leave.
• Travel Opportunities: Attend WordCamps and other industry events.
• Annual Bonus: Based on company performance.
• Technology Budget: Upgrade your tools over time with a growing budget.
• General Expenses Budget: Increase productivity with yearly allowances.

Ready to join us? Submit your application along with your CV and the completed WordPress Support Specialist Task. Applications without the task sheet will not be considered.

What to Expect:

1. Submit your application and task sheet.
2. If shortlisted, you’ll complete an interview with our management team and a second task.
3. Successful candidates will undergo a paid employment trial (4-6 weeks) before being offered a permanent position.

If our values align with yours, take the leap and apply today! Let’s grow together.

See Also: WordPress Developer at Nigeria Content Development Fund