Platform and Database Monitoring Intern

Platform and Database Monitoring Intern at Fincra

Fincra is a payment infrastructure designed for fintechs, platforms, and global businesses. We provide payment solutions that enable businesses to securely accept payments, make global payouts, and scale operations across borders.

Duration:

3-6 months

Department:

Engineering

Reporting Line:

SRE Lead / Engineering Manager

Role Overview

This role ensures real-time visibility into Fincra’s platform and database operations, enabling proactive incident detection, faster resolution times, and a smoother experience for customers using our diverse financial products across multiple African markets.

Responsibilities

• Application Performance Monitoring (APM): Utilize APM tools to monitor API performance, identify bottlenecks, and track error rates across various services.
• Real-time Platform Monitoring: Actively monitor Observability dashboards for anomalies in platform health, performance metrics, and customer interactions.
• Database Operations Monitoring: Track key metrics on operational database dashboards (e.g., ClickHouse, Metabase) for performance bottlenecks, data integrity issues, and resource utilization.
• Incident Triage and Escalation: Perform basic troubleshooting steps for identified incidents, gathering relevant logs and data, and escalating to the appropriate team (SRE, engineering, treasury) based on initial assessment.
• Documentation and Reporting: Document incident details, troubleshooting steps, and communication logs. Create concise reports on observed trends and recurring issues.

Required Outcome of Responsibilities

• Gain a deep understanding of API performance and identify issues that could impact customers.
• Identify potential issues before they impact customers or escalate into major incidents.
• Detect and report database-related incidents that could affect transaction processing, reporting, or other critical business functions.
• Minimize incident resolution times by ensuring swift and accurate escalation.
• Contribute to a knowledge base of incident resolutions and identify areas for platform or database optimization.

Required Competencies

Technical Skills:

• Basic understanding of cloud infrastructure and monitoring tools (Datadog or NewRelic experience is a plus).
• Familiarity with APM concepts and tools.
• Knowledge of database concepts and ability to interpret key performance metrics.
• Exposure to Linux command-line interface and basic scripting.
• Strong problem-solving and analytical thinking.
• Documentation and troubleshooting skills.

Behavioral Competencies:

• Attention to detail and ability to identify patterns in data.
• Excellent written and verbal communication for clear incident reporting and escalation.
• Proactive mindset with eagerness to learn new technologies in a fast-paced environment.
• Collaborative team player with a willingness to assist others.

Perks

• Internship Duration: Three to Six months.
• Mentorship and Training: Receive guidance from experienced SRE engineers and access training resources to develop monitoring and troubleshooting skills, focusing on APM tools and best practices.
• Potential for Growth: Opportunity to transition into a full-time position within the SRE team or other technical departments based on performance.

Application Closing Date

Not Specified

See Also: Technical Support Intern at Maxitech Global Investment Limited